Our Term of Service

1. ACCEPTANCE OF TERMS

By accessing or using the Clausio platform ("Service") operated by Founderine Sdn. Bhd. (Company No. 202501007621) ("we," "our," "us," or "Company"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use the Service.

We reserve the right to update these Terms at any time. Material changes will be notified via email or prominent notice on the Service at least 30 days before taking effect. Your continued use after changes become effective constitutes acceptance of the revised Terms.

2. DESCRIPTION OF SERVICE

Founderine Sdn. Bhd. provides an AI-powered contract lifecycle ochestration Software as a Service (SaaS) platform under the name "Clausio." The Service includes AI-assisted legal document drafting, contract generation, clause libraries, natural language processing, and related tools for legal and business purposes.

CRITICAL DISCLAIMER: The Service is provided "as is" and "as available" without any warranties of any kind, except as required by applicable law. THE SERVICE IS A DRAFTING TOOL ONLY AND DOES NOT CONSTITUTE LEGAL ADVICE OR CREATE AN ATTORNEY-CLIENT RELATIONSHIP.

3. ELIGIBILITY

You must be at least 18 years old and capable of forming a binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements.

For users under 18, parental or guardian consent is required, and the parent/guardian accepts full responsibility for the minor's use of the Service.

PROFESSIONAL USE REQUIREMENT: If you are using the Service to draft contracts or legal documents for commercial purposes or on behalf of others, you represent that you:

• Are a qualified legal professional licensed to practice law in your jurisdiction, OR

• Are acting under the supervision of a qualified legal professional, OR

• Understand that all AI-generated legal documents require review by a qualified legal professional before use

4. ACCOUNT REGISTRATION AND SECURITY

4.1 Account Creation

• You must provide accurate, current, and complete information during registration

• You must maintain and promptly update your account information

• You are responsible for maintaining the confidentiality of your account credentials

• Business accounts must provide valid business registration information

4.2 Account Responsibility

• You are responsible for all activities under your account

• You must notify us immediately of any unauthorized access

• We are not liable for losses from unauthorized use of your account

• You are solely responsible for all contracts and documents generated under your account

4.3 Account Termination We reserve the right to suspend or terminate your account immediately and without prior notice if you:

• Violate these Terms

• Engage in fraudulent activity

• Pose a security risk

• Fail to pay fees when due

• Use the Service to generate illegal or harmful contracts

• Misrepresent the Service as providing legal advice

• Generate documents that violate professional conduct rules

• Use the Service in a manner that exposes us to legal liability

You may terminate your account at any time by contacting legal@clausio.ai.

Upon termination:

• Access to the Service ceases immediately

• We may delete your account data after 90 days

• No refunds are provided except as required by law

• Your obligations under these Terms survive termination

5. SUBSCRIPTION AND PAYMENT TERMS

5.1 Fees and Billing

• Subscription fees are billed in advance on a recurring basis (monthly, annually, etc.)

• All fees are denominated in United States Dollars (USD) and converted to your local currency at the time of transaction using prevailing exchange rates

• Currency conversion rates are determined by our payment processor and may include conversion fees

• Prices are exclusive of applicable taxes including SST (Sales and Service Tax), which will be added where applicable

• We may change fees with 30 days' advance notice

• Price changes do not affect current subscription periods

5.2 Clausio Credits

• Certain AI functionalities require Clausio Credits

• Credits are purchased separately and are non-refundable

• Credits expire 12 months from purchase date unless otherwise specified

• Credit pricing is subject to change with 30 days' notice

• Credits are non-transferable and have no cash value

• Unused credits are forfeited upon account termination

• We reserve the right to adjust credit consumption rates for different AI features

• Credit balances and usage history are available in your account dashboard

5.3 Payment Methods

• We accept credit cards, debit cards, and other payment methods as displayed

• You authorize us to charge your payment method for all fees, credits, and applicable taxes

• You are responsible for all currency conversion fees, international transaction fees, and bank charges

5.4 Failed Payments

• If payment fails, we will notify you and may immediately suspend service access

• You have 7 days to update payment information before account termination

• We are not liable for any damages resulting from service suspension due to payment failure

• You remain liable for all outstanding fees

5.5 Automatic Renewal

• Subscriptions automatically renew unless cancelled before the renewal date

• You will be notified at least 7 days before each renewal

• By maintaining an active subscription, you authorize automatic charging

• Exchange rates at renewal may differ from your initial subscription

5.6 No Chargebacks

• Initiating a chargeback constitutes a material breach of these Terms

• We may immediately terminate your account and pursue collection

• You remain liable for all fees plus collection costs and legal fees

6. REFUND POLICY

6.1 General Policy Due to the nature of digital services, immediate access to proprietary AI technology, and the ability to generate and download contracts immediately upon subscription, all sales are final and non-refundable except as explicitly stated below or required by Malaysian law.

6.2 No Refunds For:

• Change of mind or buyer's remorse

• Lack of usage or underutilization

• Failure to cancel before renewal

• Dissatisfaction with AI-generated content quality

• Technical compatibility issues with your devices

• Business closure, changes, or financial difficulties

• Duplicate purchases (user error)

• Clausio Credits (all credit purchases are final and non-refundable)

• Services already rendered or content already generated

• Misunderstanding of Service capabilities

• Regulatory changes affecting your ability to use the Service

• Professional licensing issues preventing your use

6.3 Mandatory Refund Situations (Limited Circumstances Only) You may be entitled to a refund ONLY if:

• The Service is completely non-functional and we fail to restore access within 14 consecutive days despite documented support requests

• You can demonstrate fraudulent charges on your account (subject to verification and police report)

• Expressly required by the Consumer Protection Act 1999 or other applicable Malaysian law after exhausting all dispute resolution procedures

6.4 Refund Request Process

• Contact legal@clausio.ai within 14 days of the qualifying issue

• Provide detailed description, screenshots, support ticket numbers, and supporting evidence

• We will investigate and respond within 15 business days

• Our decision is final unless you pursue legal remedies

• Approved refunds are processed within 30 days to the original payment method

• Refunds are issued in USD; currency conversion at time of refund may result in different local currency amount

6.5 Free Trial Period We may offer a free trial period to evaluate the Service before purchase. Take full advantage of this to ensure the Service meets your needs. Trial period availability and duration are at our sole discretion.

6.6 Subscription Cancellation

• You may cancel your subscription at any time via your account settings or by contacting legal@clausio.ai

• Cancellation takes effect at the end of your current billing period

• You retain access until the end of the paid period

• No partial refunds for unused portions of subscription periods

• Cancellation does not entitle you to refund of Clausio Credits

6.7 Service Credits (Discretionary) In cases of extended service outages (7+ consecutive days), we may provide service credits at our sole discretion as an alternative to refunds. Service credits have no cash value and cannot be refunded.

7. AI MODEL DISCLOSURE AND UPDATES

The Clausio platform currently utilizes advanced language models including Claude Sonnet 4 developed by Anthropic and may utilize models from other providers including OpenAI, Google, or other AI companies for contract drafting, legal document generation, and natural language processing.

You acknowledge and agree that:

• Specific AI models may be changed, upgraded, or replaced at any time without notice

• We may integrate or substitute models from any provider based on performance, safety, legal compliance, or business requirements

• Changes to AI models may affect output quality, style, or capabilities

• Your continued use constitutes acceptance of such changes

• We have no obligation to notify users of model changes

• Different features may use different AI models

• AI model selection is at our sole discretion

8. AI LIMITATIONS AND CRITICAL LEGAL DISCLAIMERS

YOU ACKNOWLEDGE AND EXPRESSLY UNDERSTAND THAT:

8.1 AI Technology Limitations

• AI systems are probabilistic and may generate incorrect, misleading, or completely fabricated legal information ("hallucinations")

• AI may cite non-existent laws, cases, statutes, or regulations

• AI may misinterpret legal principles or provide outdated legal information

• AI may generate contracts with errors, omissions, or unenforceable provisions

• AI cannot understand factual context, business relationships, or jurisdictional nuances

• AI may exhibit biases present in training data

• AI cannot guarantee factual accuracy, legal accuracy, or completeness

• AI responses are based on patterns and do not reflect current laws or recent legal developments

• AI may inadvertently reproduce content similar to its training data, potentially creating copyright issues

• AI cannot understand your specific legal needs, business circumstances, or risk tolerance

8.2 Not Legal Advice

• THE SERVICE DOES NOT PROVIDE LEGAL ADVICE UNDER ANY CIRCUMSTANCES

• AI-generated contracts are drafting templates only and require review by qualified legal counsel

• No attorney-client relationship is created by using the Service

• The Service cannot replace consultation with a licensed attorney

• Using AI-generated contracts without legal review may result in unenforceable agreements, legal disputes, or financial losses

8.3 No Professional Responsibility

• We are not a law firm and do not provide legal services

• We do not review contracts for legal sufficiency or appropriateness

• We have no duty to ensure AI outputs comply with applicable law

• We are not responsible for legal consequences of using AI-generated documents

8.4 Mandatory Legal Review Requirement YOU MUST HAVE ALL AI-GENERATED CONTRACTS REVIEWED BY A QUALIFIED ATTORNEY BEFORE USE. FAILURE TO DO SO IS AT YOUR SOLE RISK.

While we implement safety filters and moderation tools, no system is perfect. You may encounter inaccurate, harmful, or legally problematic content. Report such content immediately to legal@clausio.ai.

BY USING THE SERVICE, YOU ACCEPT THESE INHERENT LIMITATIONS AND CRITICAL RISKS OF AI TECHNOLOGY FOR LEGAL DOCUMENT DRAFTING.

9. USER RESPONSIBILITIES AND OBLIGATIONS

You are solely and exclusively responsible for:

9.1 General Responsibilities

• All content you input, upload, or generate using the Service

• Ensuring your use complies with all applicable laws and regulations in your jurisdiction

• Maintaining the confidentiality of your account credentials

• All activities that occur under your account

• All contracts, documents, and legal content generated through your account

9.2 Legal Review Obligation

• OBTAINING LEGAL REVIEW OF ALL AI-GENERATED CONTRACTS BEFORE USE

• Ensuring AI outputs do not violate applicable laws

• Verifying the accuracy and legal sufficiency of any AI-generated content

• Ensuring contracts are appropriate for your specific circumstances

• Understanding the legal implications of generated documents

• Complying with professional conduct rules if you are a legal professional

9.3 Intellectual Property Responsibility

• Ensuring AI outputs do not infringe third-party intellectual property rights

• Ensuring input data does not violate copyright or proprietary rights

• Obtaining necessary permissions for any third-party content you input

9.4 Data Protection Compliance

• Complying with data protection laws including the Personal Data Protection Act 2010 (PDPA)

• Obtaining appropriate consent or legal basis before inputting personal data

• Not inputting sensitive personal data including health information, financial data, or information about minors without appropriate safeguards and legal authorization

• Ensuring compliance with client confidentiality obligations if you are a legal professional

9.5 Professional Standards

• If you are a legal professional, ensuring your use complies with professional conduct rules, bar association requirements, and ethical obligations

• Not misrepresenting AI-generated content as your own work where disclosure is required

• Maintaining professional liability insurance as required by your jurisdiction

YOU ACKNOWLEDGE THAT BREACH OF THESE RESPONSIBILITIES MAY RESULT IN LEGAL LIABILITY, PROFESSIONAL DISCIPLINE, OR OTHER SERIOUS CONSEQUENCES FOR WHICH WE BEAR NO RESPONSIBILITY.

10. PROHIBITED USES

You are strictly prohibited from using the Service to:

10.1 Illegal or Harmful Activities

• Violate any Malaysian or international laws or regulations

• Generate contracts for illegal purposes or illegal transactions

• Draft documents facilitating fraud, money laundering, or financial crimes

• Create documents for human trafficking, illegal trade, or criminal enterprises

• Generate contracts violating economic sanctions or export controls

• Draft agreements facilitating copyright infringement or IP theft

• Create documents for illegal gambling, narcotics trade, or weapons trafficking

10.2 Unethical Legal Practices

• Generate contracts with the intent to defraud or deceive

• Create unconscionable, severely one-sided, or oppressive agreements

• Draft documents designed to evade legal obligations or regulations

• Generate contracts violating consumer protection laws

• Create documents that violate professional conduct rules

• Draft agreements containing illegal terms or unenforceable provisions you know to be unenforceable

• Generate contracts for clients when you have conflicts of interest

10.3 Misrepresentation and Unauthorized Practice

• Represent the Service as providing legal advice

• Use AI-generated contracts without appropriate legal review

• Practice law without a license using AI-generated documents

• Misrepresent yourself as a qualified legal professional

• Provide legal services to others without proper licensing

• Hold yourself out as affiliated with our company

10.4 Harmful Content

• Generate contracts promoting discrimination based on race, religion, gender, disability, or other protected characteristics

• Create documents facilitating harassment, abuse, or exploitation

• Draft defamatory, libelous, or slanderous content

• Generate privacy-violating agreements or documents

• Create documents that violate personal data protection laws

10.5 Intellectual Property Violations

• Infringe on third-party intellectual property rights

• Generate documents that reproduce copyrighted content without authorization

• Use the Service to create competing AI legal drafting tools

• Attempt to extract training data or reverse engineer AI models

• Scrape, copy, or replicate our clause libraries or templates

10.6 System Abuse

• Circumvent safety measures, content filters, or usage limits

• Introduce viruses, malware, or harmful code

• Engage in automated scraping or data mining

• Interfere with other users' access to the Service

• Attempt to gain unauthorized access to systems or data

• Overload or disrupt Service infrastructure

• Create multiple accounts to circumvent usage limits

10.7 Resale and Redistribution

• Resell or redistribute the Service without written authorization

• Offer white-label services using our platform

• Share account credentials with multiple users

• Use a single account for multiple organizations

10.8 Regulated Industry Abuse

• Make automated legal decisions without appropriate human oversight

• Use AI outputs for matters involving life, death, or severe bodily harm without extensive legal review

• Generate medical-legal, immigration, or criminal law documents without qualified legal supervision

VIOLATION OF PROHIBITED USES WILL RESULT IN:

• Immediate account termination without refund

• Forfeiture of all Clausio Credits

• Legal action and pursuit of damages

• Reporting to relevant authorities or bar associations

• Being held liable for all consequences, losses, and damages

We reserve the right to refuse service to anyone for any reason permitted by law.

11. DATA USAGE, PRIVACY, AND PROTECTION

11.1 Data Processing

• User inputs and generated contracts may be processed by third-party AI providers (e.g., Anthropic, OpenAI, Google)

• We comply with Malaysia's Personal Data Protection Act 2010 (PDPA)

• We process personal data in accordance with our Privacy Policy available at https://www.clausio.ai/privacy-policy

• By using the Service, you acknowledge and consent to data processing as described

11.2 AI Training and Model Improvement

• We do not use your specific contract data to train AI models unless you provide explicit written consent

• Third-party AI providers may have their own data usage policies

• Aggregated, anonymized usage data may be used to improve the Service

• We may use data to detect abuse, improve safety filters, and enhance service quality

11.3 Confidentiality and Professional Obligations

• WE DO NOT GUARANTEE CONFIDENTIALITY OF DATA SUBMITTED TO THE SERVICE

• If you are a legal professional, you are responsible for ensuring compliance with attorney-client privilege and confidentiality obligations

• You should not input highly confidential, privileged, or sensitive client information without appropriate safeguards

• We recommend consulting your professional liability insurer about using AI tools

• Consider whether your jurisdiction's professional conduct rules permit use of third-party AI services

11.4 Data Security

• We implement commercially reasonable security measures to protect your data

• However, no system is completely secure, and we cannot guarantee absolute security

• You assume all risk associated with data you choose to submit

• We are not responsible for unauthorized access resulting from your security failures

11.5 Data Retention

• We retain your data for as long as your account is active

• After termination, data is retained for 90 days then deleted unless legal obligations require longer retention

• Deleted data cannot be recovered

• We may retain anonymized data indefinitely

• Certain data may be retained longer for legal, tax, or regulatory compliance

11.6 Data Location and International Transfers

• Data may be processed and stored in Singapore, United States, or other jurisdictions

• Third-party AI providers may process data in their respective jurisdictions

• By using the Service, you consent to international data transfers

• Data protection standards in other jurisdictions may differ from Malaysia

11.7 Your Rights Under PDPA You have the right to:

• Access your personal data

• Correct inaccurate data

• Withdraw consent (where processing is based on consent)

• Request data deletion (subject to legal obligations)

Contact legal@clausio.ai to exercise these rights. We will respond within 21 days as required by PDPA.

11.8 Disclaimers

• We are not responsible for data security once you download or share generated contracts

• You are solely responsible for securing contracts after generation

• We have no obligation to retain your data after account termination

12. INTELLECTUAL PROPERTY

12.1 Service Ownership All intellectual property rights in the Service, including software, algorithms, AI models, interface design, clause libraries, templates, trademarks ("Clausio" and associated marks), and all other content, remain exclusively with Founderine Sdn. Bhd. and our licensors.

12.2 Your Input Content

• You retain ownership of your input data and information you provide

• You grant us a worldwide, non-exclusive, royalty-free license to process your input data solely for providing the Service and improving service quality

• This license includes the right to use third-party AI services to process your inputs

• This license terminates when you delete content or close your account, subject to retention periods

12.3 AI-Generated Contracts and Documents

• You are granted a limited, non-exclusive, non-transferable, revocable license to use AI-generated content for lawful purposes during your subscription term

• CRITICAL: We make no representations or warranties regarding intellectual property rights in AI-generated content

• AI may generate content similar to works protected by copyright

• AI may generate content similar to documents created for other users

• You are solely responsible for:

  • Ensuring generated content does not infringe third-party rights

  • Conducting appropriate copyright clearance if necessary

  • Determining ownership and IP rights in AI-generated documents

  • Resolving any IP disputes related to generated content

12.4 No IP Warranties

• We do not warrant that AI outputs are free from intellectual property claims

• We do not warrant that generated contracts are original or non-infringing

• We are not liable for any IP infringement claims arising from your use of AI-generated content

• You use AI-generated content at your own risk

12.5 Templates and Clause Libraries

• Our templates, clause libraries, and sample documents are proprietary

• You may not copy, reproduce, or redistribute our templates outside the Service

• You may not use our content to create competing products or services

12.6 Prohibited Uses of Our IP You may not:

• Copy, modify, or create derivative works of the Service

• Reverse engineer, decompile, or disassemble the Service

• Use our trademarks, "Clausio" name, or branding without written permission

• Remove or obscure proprietary notices from the Service

• Frame or mirror any part of the Service

• Use automated tools to access or copy the Service content

12.7 DMCA and IP Infringement Claims If you believe content on our Service infringes your intellectual property rights, contact legal@clausio.ai with detailed information. We may remove allegedly infringing content at our discretion but have no obligation to police or monitor for infringement.

13. THIRD-PARTY AI SERVICES AND DEPENDENCIES

The Service relies on third-party AI providers (such as Anthropic, OpenAI, Google, or others) to deliver core functionality.

You acknowledge and agree that:

13.1 Third-Party Dependencies

• Service availability and performance depend entirely on third-party AI providers

• We have no control over third-party AI services, their availability, performance, or reliability

• Third-party providers may change their services, pricing, or terms without notice

• Third-party providers may discontinue services, causing Service disruption

13.2 Third-Party Terms

• Third-party AI provider terms of service apply to your use and may be incorporated by reference

• You may be subject to additional restrictions or obligations from third-party providers

• We are not responsible for enforcing third-party terms but may terminate your access for third-party violations

13.3 No Liability for Third-Party Services

• WE ARE NOT LIABLE FOR:

  • Third-party AI service failures, errors, or unavailability

  • Quality, accuracy, or appropriateness of third-party AI outputs

  • Third-party AI model updates, changes, or degradation

  • Third-party data breaches or security incidents

  • Third-party terms changes or service discontinuation

  • Third-party pricing changes affecting our costs

13.4 Service Changes

• We may change third-party providers at any time without notice

• Changes may affect AI output quality, style, or functionality

• We have no obligation to maintain consistency across provider changes

13.5 Data Sharing with Third Parties

• Your inputs are shared with third-party AI providers as necessary for service delivery

• Third-party providers may have access to contracts you draft using the Service

• Third-party providers operate under their own privacy policies and data practices

• We are not responsible for third-party data handling

14. SERVICE AVAILABILITY, MODIFICATIONS, AND DISCONTINUATION

14.1 Service Level and Uptime

• We strive for high availability but make no guarantees of uptime or continuous availability

• The Service may be unavailable due to maintenance, updates, third-party failures, or other reasons

• We do not guarantee any specific service level or uptime percentage

• Scheduled maintenance will be performed with reasonable notice when possible

• Emergency maintenance may occur without notice

14.2 Service Modifications

• We reserve the absolute right to modify, suspend, or discontinue any feature, functionality, or the entire Service at any time without notice or liability

• Changes may include:

  • Removing or changing features

  • Changing AI models or output quality

  • Modifying credit consumption rates

  • Changing pricing or subscription terms

  • Limiting usage or access

  • Discontinuing the Service entirely

14.3 No Compensation for Changes

• You are not entitled to compensation, refunds, or credits for Service modifications or discontinuation

• Subscription fees are non-refundable even if the Service is substantially changed or discontinued

• Your sole remedy is to cancel your subscription

14.4 Force Majeure We are not liable for failures or delays caused by circumstances beyond our reasonable control, including:

• Natural disasters, wars, terrorism, pandemics, or public health emergencies

• Government actions, laws, regulations, or orders

• Labor disputes or strikes

• Telecommunications, internet, or power failures

• Third-party AI service failures or discontinuation

• Cyberattacks, hacking, or security incidents

• Supplier or vendor failures

• Acts of God or other unforeseeable circumstances

Force majeure events excuse our performance obligations and do not entitle you to refunds or compensation.

14.5 Service Interruptions

• We may interrupt Service at any time for any reason

• Interruptions may occur without warning

• We are not liable for any damages from Service interruptions

• Credits or refunds for interruptions are at our sole discretion

15. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY MALAYSIAN LAW:

15.1 General Disclaimer THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, OR QUIET ENJOYMENT.

15.2 Specific AI and Legal Disclaimers WE EXPRESSLY DISCLAIM AND DO NOT WARRANT:

• The accuracy, reliability, completeness, or legal sufficiency of AI-generated contracts or legal content

• That AI outputs will be free from errors, omissions, hallucinations, or fabricated information

• That AI outputs will comply with applicable laws or regulations

• That AI outputs will be appropriate for your specific circumstances

• That AI outputs constitute legal advice or legal services

• That the Service meets professional standards for legal document preparation

• That AI outputs are free from bias, discrimination, or problematic content

• That generated content won't infringe third-party intellectual property rights

• That the Service will meet your specific requirements or expectations

• That the Service will be uninterrupted, timely, secure, or error-free

• That defects will be corrected

• That the Service or servers are free from viruses or harmful components

• The accuracy of any information obtained through the Service

• That third-party AI services will remain available or consistent

15.3 Professional Standards Disclaimer

• We are not responsible for ensuring compliance with professional conduct rules, bar association requirements, or ethical obligations

• We do not verify user qualifications or licensing status

• We do not ensure outputs meet professional liability standards

15.4 Legal Compliance Disclaimer

• We do not warrant compliance with any jurisdiction's laws or regulations

• You are solely responsible for ensuring legal compliance

• Laws change frequently; AI may not reflect current legal requirements

15.5 No Consequential Warranties

• We do not warrant that the Service will help you achieve any particular business, financial, or professional outcome

• We are not responsible for your business success or failure

HOWEVER: Nothing in these Terms excludes warranties or guarantees that cannot be excluded under Malaysian consumer protection law, including warranties against defects that cannot be excluded under the Consumer Protection Act 1999.

YOU ACKNOWLEDGE THAT YOU USE THE SERVICE AT YOUR OWN RISK AND ACCEPT FULL RESPONSIBILITY FOR CONSEQUENCES OF RELYING ON AI-GENERATED LEGAL DOCUMENTS.

16. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY MALAYSIAN LAW:

16.1 Liability Cap FOUNDERINE SDN. BHD.'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, SHALL NOT EXCEED THE LESSER OF:

• (A) THE AMOUNT YOU PAID TO US IN THE 3 MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR

• (B) USD $100 (ONE HUNDRED US DOLLARS)

This liability cap applies regardless of the number of claims or theories of liability.

16.2 Excluded Damages WE SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR:

Legal and Professional Damages:

• Legal malpractice or professional liability claims arising from use of AI-generated documents

• Unenforceable contracts or agreements

• Breach of contract claims from parties to AI-generated contracts

• Litigation costs, legal fees, or settlement costs arising from AI-generated documents

• Professional discipline, bar complaints, or loss of professional license

• Failure of contracts to achieve intended legal or business purposes

• Legal disputes arising from AI-generated content

Financial and Business Damages:

• Lost profits, revenue, business opportunities, or anticipated savings

• Loss of goodwill, reputation, or business relationships

• Business interruption or downtime

• Lost or corrupted data

• Cost of substitute services or procurement costs

• Economic losses from contract failures

Consequential and Indirect Damages:

• Indirect, incidental, special, consequential, exemplary, or punitive damages

• Damages for emotional distress, mental anguish, or personal injury

• Reliance damages from relying on AI-generated content

• Third-party claims against you arising from Service use

Service-Related Damages:

• Errors, mistakes, inaccuracies, or omissions in AI outputs

• AI hallucinations, fabricated information, or false legal citations

• Decisions or actions taken based on AI outputs

• Third-party claims related to generated content

• Failure of AI content to meet professional or legal standards

• Service interruptions, cessations, or discontinuation

• Data breaches, unauthorized access, or security incidents

• Bugs, viruses, harmful code, or technical malfunctions

IP and Content Damages:

• Intellectual property infringement claims related to AI-generated content

• Copyright, trademark, or patent infringement arising from Service use

• Violation of privacy rights or confidentiality

THIS LIMITATION APPLIES EVEN IF:

• We have been advised of the possibility of such damages

• Limited remedies fail of their essential purpose

• Damages were foreseeable

• Claims arise from multiple causes of action

16.3 Essential Allocation of Risk You acknowledge that:

• These liability limitations are essential elements of the agreement between you and Founderine Sdn. Bhd.

• We would not provide the Service at current pricing without these limitations

• You have been advised to obtain appropriate insurance coverage

• You accept these limitations as reasonable and appropriate for the nature of the Service

16.4 Exceptions to Limitations Nothing in these Terms limits liability for:

• Death or personal injury caused by our gross negligence

• Fraud or fraudulent misrepresentation by us

• Willful misconduct or criminal acts by our officers or directors

• Any liability that cannot be excluded or limited under Malaysian law

These exceptions apply only to the extent Malaysian law prohibits their exclusion.

16.5 Multiple Claims If you bring multiple claims, the liability cap applies to all claims collectively, not per claim.

16.6 Third-Party Indemnification We are not liable for claims by third parties arising from your use of the Service, including parties to contracts you generate using the Service.

17. ASSUMPTION OF RISK AND USER ACKNOWLEDGMENTS

YOU EXPRESSLY ACKNOWLEDGE, UNDERSTAND, AND AGREE THAT:

17.1 Voluntary Assumption of All Risks

• You use the Service entirely at your own risk and assume all risks associated with AI-generated legal documents

• You voluntarily assume all risks of loss, damage, injury, or liability that may arise from using the Service

• You understand that AI technology for legal drafting is experimental and may produce unreliable results

17.2 Professional Responsibility

• You are solely responsible for all consequences arising from AI-generated documents

• You assume full responsibility for any decisions, actions, or legal positions based on Service output

• You will not use AI outputs for any legal purpose without review by a qualified attorney

• You will not rely on AI-generated contracts without independent legal verification

• You understand that using AI-generated contracts without legal review may result in severe legal and financial consequences

17.3 No Substitute for Professional Advice

• AI-generated content is not a substitute for professional legal advice

• The Service cannot replace consultation with a licensed attorney

• No AI system can adequately understand your specific legal circumstances

• Professional legal review is mandatory for all AI-generated documents

17.4 Technology Limitations

• You understand fundamental limitations of AI technology for legal work

• You accept that AI may generate plausible-sounding but incorrect legal content

• You acknowledge that AI cannot understand context, intent, or business relationships

• You accept risks associated with rapidly evolving AI technology

17.5 Regulatory Uncertainty

• You understand that AI regulation is rapidly evolving and uncertain

• You assume all risk of regulatory changes affecting AI-generated legal documents

• You are responsible for monitoring legal developments affecting AI use in your jurisdiction

17.6 No Critical Use

• You will not use AI outputs for matters involving life, death, severe bodily harm, or significant financial exposure without extensive human review

• You understand the Service is inappropriate for high-stakes legal matters without qualified legal supervision

17.7 Financial Risk

• You understand that AI-generated contracts may be unenforceable, resulting in financial loss

• You assume all financial risk from using AI-generated documents

• You will not hold Founderine Sdn. Bhd. responsible for any financial losses

17.8 Professional Insurance

• If you are a legal professional, you acknowledge responsibility for ensuring your professional liability insurance covers use of AI tools

• You understand that using AI tools may affect your professional liability coverage

17.9 Informed Consent

• You have read and understood all warnings and disclaimers in these Terms

• You have been advised to consult legal counsel before using the Service

• You voluntarily choose to use the Service despite all warnings and risks

• You acknowledge that cheaper AI solutions come with corresponding risks

BY USING THE SERVICE, YOU EXPRESSLY ASSUME ALL RISKS AND WAIVE ANY CLAIMS AGAINST FOUNDERINE SDN. BHD. FOR DAMAGES ARISING FROM THESE RISKS.

18. MANDATORY PROFESSIONAL ADVICE DISCLAIMER

THE SERVICE DOES NOT PROVIDE LEGAL ADVICE, LEGAL SERVICES, OR LEGAL REPRESENTATION UNDER ANY CIRCUMSTANCES.

18.1 Not Legal Services

• Founderine Sdn. Bhd. is not a law firm and does not provide legal services

• No attorney-client relationship is created by using the Service

• AI-generated documents are drafting tools only, not legal advice

• The Service provides technology, not professional legal services

18.2 No Professional Relationship

• We do not act as your legal advisor, representative, or counsel

• We have no fiduciary duty to you

• We do not review documents for legal sufficiency

• We have no duty to warn you of legal issues or risks in generated documents

18.3 Mandatory Consultation Requirement AI-generated content is not a substitute for advice from qualified professionals including:

• Licensed attorneys and legal counsel

• Barristers and solicitors

• Corporate legal departments

• Contract specialists

• Legal consultants

• Regulatory compliance professionals

• Other licensed legal professionals

YOU MUST CONSULT APPROPRIATE LEGAL PROFESSIONALS FOR ALL MATTERS INVOLVING:

• Contract creation, review, or negotiation

• Legal compliance or regulatory matters

• Business transactions or corporate matters

• Real estate, employment, or intellectual property agreements

• International trade or cross-border transactions

• Mergers, acquisitions, or investment agreements

• Any matter requiring legal judgment or expertise

18.4 Jurisdiction-Specific Advice

• Legal requirements vary by jurisdiction

• AI may not understand local laws, customs, or practices

• Always consult attorneys licensed in your jurisdiction

• International matters require specialized legal advice

18.5 High-Stakes Matters For matters involving significant financial exposure, criminal liability, personal safety, regulatory compliance, or complex legal issues, consultation with qualified legal counsel is absolutely mandatory before relying on any AI-generated content.

FAILURE TO OBTAIN PROFESSIONAL LEGAL ADVICE MAY RESULT IN SEVERE LEGAL AND FINANCIAL CONSEQUENCES FOR WHICH WE BEAR NO RESPONSIBILITY.

19. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Founderine Sdn. Bhd., its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, contractors, licensors, and service providers (collectively, "Indemnified Parties") from and against any and all claims, demands, actions, suits, proceedings, damages, losses, liabilities, settlements, costs, and expenses (including reasonable attorneys' fees and legal costs) arising from or related to:

19.1 Your Use of Service

• Your access to or use of the Service

• Your breach of these Terms

• Your violation of any law or regulation

• Your negligence or willful misconduct

19.2 AI-Generated Content

• Any contracts, documents, or content you generate using the Service

• Distribution, use, or reliance on AI-generated content by you or third parties

• Third-party claims related to AI-generated documents

• Contract disputes arising from AI-generated agreements

• Unenforceable contracts or agreements you create using the Service

• Legal consequences of using AI-generated documents without legal review

19.3 Intellectual Property

• Infringement claims related to your use of AI outputs

• Your violation of third-party intellectual property rights

• Claims that AI-generated content infringes copyrights, trademarks, or patents

• Your unauthorized use of our intellectual property

19.4 Professional Misconduct

• Your violation of professional conduct rules or ethical obligations

• Unauthorized practice of law using the Service

• Your misrepresentation of qualifications or licensing status

• Professional discipline or malpractice claims arising from your use of the Service

19.5 Data and Privacy

• Your violation of data protection laws including PDPA

• Your breach of confidentiality obligations

• Privacy claims arising from your use of the Service

• Your submission of data you lack authorization to submit

19.6 Third-Party Claims

• Claims by parties to contracts you generate using the Service

• Claims by your clients arising from your use of the Service

• Claims by third parties affected by AI-generated documents

• Any misrepresentation of the Service to others

19.7 Regulatory Violations

• Your violation of AI-related laws or regulations

• Non-compliance with professional licensing requirements

• Violation of consumer protection laws

• Failure to make required disclosures about AI use

19.8 Indemnification Procedures

• We will notify you of any claim subject to indemnification

• You will assume full control and defense of the claim with counsel of your choice

• We may participate in defense at our expense

• You will not settle any claim without our written consent

• You will pay all settlements, judgments, costs, and attorneys' fees

This indemnification obligation survives termination of these Terms and your use of the Service.

You acknowledge that this indemnification is essential to protect us from the substantial risks associated with providing AI legal drafting tools.

20. DISPUTE RESOLUTION AND LEGAL PROVISIONS

20.1 Governing Law These Terms shall be governed by and construed in accordance with the laws of Malaysia, without regard to conflict of law provisions.

20.2 Mandatory Pre-Dispute Procedures Before initiating arbitration or litigation, parties agree to attempt resolution through the following mandatory procedures:

Step 1: Negotiation (30 days)

• Provide written notice of the dispute with detailed description

• Include specific remedy sought and legal basis

• Parties must engage in good faith negotiations

• Meet in person or via video conference within 14 days of notice

Step 2: Mediation (60 days maximum)

• If negotiation fails, parties must attempt mediation

• Mediation conducted through the Asian International Arbitration Centre (AIAC)

• Each party bears its own mediation costs

• Mediation must be attempted before proceeding to arbitration or court

20.3 Mandatory Binding Arbitration

20.3.1 Arbitration Requirement EXCEPT AS SPECIFIED BELOW, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICE, YOUR USE OF THE SERVICE, OR THE RELATIONSHIP BETWEEN YOU AND FOUNDERINE SDN. BHD. ("DISPUTE") THAT CANNOT BE RESOLVED THROUGH NEGOTIATION AND MEDIATION SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION.

20.3.2 Arbitration Administration

• Arbitration shall be administered by the Asian International Arbitration Centre (AIAC) in Kuala Lumpur, Malaysia

• Arbitration shall be conducted in accordance with the AIAC Arbitration Rules then in effect

• The seat of arbitration shall be Kuala Lumpur, Malaysia

• The language of arbitration shall be English

• The arbitrator's award shall be final and binding

20.3.3 Scope of Mandatory Arbitration The following Disputes MUST be submitted to binding arbitration:

• Claims for monetary damages not exceeding RM 100,000 (One Hundred Thousand Malaysian Ringgit)

• Breach of contract claims related to these Terms

• Service quality, performance, or availability disputes

• AI output accuracy or quality disputes

• Billing, payment, and refund disputes

• Account suspension or termination disputes (non-fraud related)

• Data protection, privacy, or PDPA compliance disputes

• Subscription cancellation disputes

• Clausio Credits disputes

• Disputes regarding interpretation of these Terms

• Claims related to warranty disclaimers or limitation of liability

20.3.4 Exceptions to Mandatory Arbitration The following matters are EXCLUDED from mandatory arbitration and may be brought directly in the courts specified in Section 20.8:

YOU May Bring Court Claims For:

• Small claims court actions (if claim value is within small claims jurisdiction)

EITHER PARTY May Bring Court Claims For:

• Claims exceeding RM 100,000 (One Hundred Thousand Malaysian Ringgit)

• Intellectual property infringement claims (copyright, trademark, patent, trade secret theft)

• Claims seeking emergency injunctive or equitable relief to prevent irreparable harm

• Claims related to unauthorized access, hacking, system abuse, or security breaches

• Claims involving criminal activity or fraud

FOUNDERINE SDN. BHD. May Bring Court Claims For:

• Collection actions for unpaid fees, debts, or outstanding amounts

• Enforcement of intellectual property rights

• Breach of confidentiality or non-compete provisions (if any)

• Any claims we choose to bring in court (we retain unilateral right to choose arbitration or litigation)

20.3.5 Arbitration Procedures

Single Arbitrator:

• Disputes shall be decided by a single arbitrator

• Arbitrator must be independent and impartial

• Parties may mutually agree on arbitrator selection

• If parties cannot agree, AIAC shall appoint the arbitrator

Arbitration Costs:

• Each party bears its own attorneys' fees and costs

• Arbitration filing fees and arbitrator fees shall be split equally between parties

• However, if your claim is for RM 10,000 or less, we will pay all AIAC filing fees and arbitrator fees

• The prevailing party may be awarded costs and fees at arbitrator's discretion

Discovery:

• Discovery shall be limited to preserve efficiency and cost-effectiveness

• Each party may request reasonable documents and information

• Depositions limited to 2 per party unless arbitrator approves additional

Hearing:

• Hearings may be conducted in person, via video conference, or telephonically

• Hearings shall be held in Kuala Lumpur unless parties mutually agree otherwise

• Hearings are confidential and not open to the public

Award:

• Arbitrator must issue a written, reasoned award

• Award shall be final and binding on both parties

• Award may be enforced in any court of competent jurisdiction

• Award is subject to very limited grounds for appeal under Malaysian Arbitration Act 2005

Timeline:

• Arbitration should be completed within 6-9 months from filing

• Arbitrator has discretion to extend timeline for good cause

20.3.6 Confidentiality All arbitration proceedings, including filings, evidence, testimony, and awards, shall be confidential and not disclosed to third parties except:

• As required by law or court order

• To enforce the arbitration award

• To legal counsel, accountants, and other professional advisors

• With mutual written consent of both parties

20.3.7 Waiver of Jury Trial BY AGREEING TO ARBITRATION, YOU WAIVE YOUR RIGHT TO HAVE DISPUTES HEARD BY A JUDGE OR JURY. You acknowledge that arbitration procedures are different from court procedures and that rights available in court may not be available in arbitration.

20.4 CLASS ACTION AND COLLECTIVE ACTION WAIVER

YOU AND FOUNDERINE SDN. BHD. AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, REPRESENTATIVE, COLLECTIVE, OR PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING.

This means:

• No class arbitrations or class actions are permitted

• No consolidation of multiple users' claims

• No representative actions on behalf of others

• No private attorney general actions

• Each user must arbitrate individually

• Arbitrator may not consolidate claims without both parties' consent

IF THIS CLASS ACTION WAIVER IS FOUND TO BE UNENFORCEABLE, THEN THE ENTIRETY OF THIS ARBITRATION PROVISION SHALL BE NULL AND VOID and disputes shall be resolved in court as specified in Section 20.8.

20.5 Mass Arbitration Procedures

If 25 or more users file similar arbitration demands within 90 days ("Mass Arbitration"):

• We may require batch processing with bellwether proceedings

• Parties shall select 10 representative cases for initial arbitration

• Remaining cases shall be stayed pending bellwether results

• Parties shall negotiate settlement based on bellwether outcomes

• If no settlement reached, remaining cases proceed in batches of 10

This provision prevents abuse of arbitration system and controls costs for both parties.

20.6 Opt-Out Right (30 Days Only)

YOU HAVE THE RIGHT TO OPT OUT OF THIS MANDATORY ARBITRATION PROVISION WITHIN 30 DAYS OF FIRST ACCEPTING THESE TERMS.

To opt out, you must:

• Send written notice to: legal@clausio.ai

• Include: "Arbitration Opt-Out Request"

• Provide: Your full name, email address, and account information

• Send within 30 days of account creation or Terms acceptance

If you opt out:

• This arbitration provision will not apply to you

• You retain the right to bring claims in court

• All other Terms remain in full effect

• You cannot opt out after the 30-day period expires

20.7 Severability of Arbitration Provision

If any portion of this arbitration provision is found invalid or unenforceable (except the Class Action Waiver as noted above), the remainder shall remain in effect. If the arbitration provision is found wholly unenforceable, disputes shall proceed in court as specified in Section 20.8.

20.8 Jurisdiction for Non-Arbitrable Claims

For claims not subject to mandatory arbitration or where arbitration has been validly opted out:

• Exclusive jurisdiction: Courts of Kuala Lumpur, Malaysia

• You irrevocably submit to jurisdiction of these courts

• You waive any objection to venue or inconvenient forum

20.9 Notice Requirements for Disputes

Any dispute notice (for negotiation, mediation, arbitration, or litigation) must be sent to:

For Claims Against Founderine Sdn. Bhd.:

Founderine Sdn. Bhd.

No. 25A, Tingkat 1, Jalan Stesen,
41000 Klang, Malaysia

Email: legal@clausio.ai
Attention: Legal Department - Dispute Notice

For Claims Against You: The email address associated with your Clausio account

Notices are deemed received:

• 48 hours after email transmission

• Upon confirmed delivery if sent by courier

• 7 days after mailing if sent by registered post

20.10 Limitation Period

ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE MUST BE FILED WITHIN ONE (1) YEAR FROM THE DATE THE CAUSE OF ACTION AROSE.

This applies to:

• Arbitration demands

• Court complaints

• Any legal proceedings

Claims filed after one year are PERMANENTLY BARRED regardless of when you discovered the issue.

20.11 Injunctive Relief

Notwithstanding mandatory arbitration, either party may seek emergency injunctive or equitable relief from a court of competent jurisdiction to:

• Prevent irreparable harm

• Preserve status quo pending arbitration

• Protect intellectual property rights

• Prevent unauthorized access or system abuse

Such court proceedings do not waive the arbitration requirement for the underlying dispute.

20.12 Enforcement of Arbitration Awards

Arbitration awards may be enforced in:

• Any Malaysian court of competent jurisdiction

• Any court where you have assets

• Any jurisdiction where enforcement is sought under the New York Convention

You consent to jurisdiction for enforcement purposes.

20.13 Survival

This dispute resolution provision survives:

• Termination of your account

• Termination of these Terms

• Any breach of these Terms

• Expiration of your subscription

21. REGULATORY COMPLIANCE AND USER OBLIGATIONS

21.1 AI Regulations You acknowledge that:

• AI regulations are rapidly evolving globally and in Malaysia

• You are solely responsible for compliance with all applicable AI laws in your jurisdiction

• Certain uses of AI may be restricted, prohibited, or require specific disclosures

• Professional conduct rules may regulate or prohibit certain AI uses

• You are responsible for monitoring legal developments affecting AI use

21.2 Malaysian Law Compliance Both parties agree to comply with:

• Personal Data Protection Act 2010 (PDPA)

• Communications and Multimedia Act 1998

• Computer Crimes Act 1997

• Consumer Protection Act 1999

• Contract Act 1950

• Legal Profession Act 1976 (if applicable to you)

• All other applicable Malaysian laws and regulations

21.3 International and Cross-Border Compliance If you use the Service for international matters:

• You are responsible for compliance with all applicable international laws

• Export control regulations may apply

• Economic sanctions must be observed

• Cross-border data transfer laws apply

• You may need additional legal advice for multi-jurisdictional matters

21.4 Professional Licensing If you are a legal professional:

• You must maintain all required licenses and registrations

• You are responsible for compliance with bar association rules

• You must ensure your use complies with professional conduct standards

• You must maintain required professional liability insurance

• You are responsible for required disclosures about AI use to clients

21.5 Disclosure Obligations You may be required by law or professional conduct rules to disclose:

• Use of AI tools in document preparation

• Limitations of AI-generated content

• That documents require human legal review

• Your supervision and review of AI outputs

21.6 Record Keeping You are responsible for:

• Maintaining appropriate records of AI-assisted work

• Documenting legal review and modifications of AI outputs

• Compliance with document retention requirements

• Maintaining audit trails as required by your profession or industry

22. INTERNATIONAL USE AND EXPORT CONTROLS

22.1 Service Location The Service is controlled and operated from Malaysia. We make no representation that the Service is appropriate, available, or compliant with laws in other locations.

22.2 Access from Outside Malaysia If you access the Service from outside Malaysia:

• You are responsible for compliance with local laws

• You are responsible for compliance with AI-specific regulations in your jurisdiction

• You must ensure your use does not violate local restrictions on AI technology

• Different data protection laws may apply to you

22.3 Export Controls You agree not to:

• Export, re-export, or transfer the Service in violation of applicable export control laws

• Use the Service in countries subject to international sanctions

• Provide access to the Service to individuals or entities on sanctions lists

• Use the Service for purposes prohibited by export control regulations

22.4 Restricted Jurisdictions We reserve the right to restrict Service access from certain jurisdictions based on:

• Legal requirements or restrictions

• Economic sanctions

• Business decisions

• Risk management considerations

23. COMMUNICATIONS AND NOTICES

23.1 Electronic Communications By using the Service, you consent to receive electronic communications from us, including:

• Service announcements and updates

• Billing notifications and receipts

• Marketing communications (you may opt out)

• Legal notices and Terms updates

• Security alerts and notifications

23.2 Email Communications All Service-related communications will be sent to the email address associated with your account. You are responsible for:

• Maintaining a valid email address

• Monitoring your email regularly

• Ensuring our emails are not filtered as spam

• Updating your email address promptly

23.3 Legal Notices to You Legal notices will be sent to your registered email address and are deemed received:

• 24 hours after email transmission

• Upon postal delivery if sent by mail

• Immediately if posted on the Service with prominent notice

23.4 Notices to Us All notices, questions, and communications to us should be sent to:

Email Address: legal@clausio.ai

Postal Address:
Founderine Sdn. Bhd.

No. 25A, Tingkat 1, Jalan Stesen,
41000 Klang, Malaysia

Attention: Legal Department

24. ACCESSIBILITY

We are committed to making our Service reasonably accessible to users with disabilities. If you experience accessibility barriers or need reasonable accommodations, please contact legal@clausio.ai.

However, we make no warranties regarding:

• Complete accessibility compliance with any specific standard

• Accommodation of all disabilities or access needs

• Third-party AI interface accessibility

• Accessibility of AI-generated documents

Accessibility requests will be considered on a case-by-case basis at our discretion.

25. CONTENT MODERATION, MONITORING, AND APPEALS

25.1 Content Monitoring We implement automated and manual content moderation to:

• Prevent misuse of the Service

• Detect prohibited uses

• Enforce these Terms

• Comply with legal obligations

• Protect our interests

25.2 Our Rights We reserve the right to:

• Monitor all user inputs and outputs

• Review contracts generated through the Service

• Flag or block content that violates these Terms

• Report illegal activity to authorities

• Share information with law enforcement

• Use monitoring data to improve safety systems

25.3 No Obligation to Monitor Despite monitoring capabilities:

• We have no obligation to monitor content

• We are not responsible for user-generated content

• We do not pre-screen all content

• We may not detect all violations

25.4 Enforcement Actions If we determine you have violated these Terms, we may:

• Issue warnings

• Temporarily suspend your account

• Permanently terminate your account without refund

• Forfeit your Clausio Credits

• Delete your content

• Report you to authorities or professional organizations

• Pursue legal action

25.5 Appeals Process If your content is flagged or account is suspended:

• You will receive email notification with reasons (when feasible)

• You may appeal by contacting legal@clausio.ai within 14 days

• Provide detailed explanation and supporting information

• We will review appeals within 15 business days

• Our decision on appeals is final and not subject to further review

25.6 No Compensation You are not entitled to compensation for:

• Content removal or blocking

• Account suspension or termination

• False positives in content moderation

• Delays in appeals review

26. GENERAL PROVISIONS

26.1 Severability If any provision of these Terms is found invalid, illegal, or unenforceable by a court of competent jurisdiction:

• That provision shall be modified to the minimum extent necessary to make it enforceable

• If modification is not possible, that provision shall be severed

• All remaining provisions continue in full force and effect

• The invalidity of one provision does not affect other provisions

26.2 Entire Agreement These Terms, together with:

• Our Privacy Policy (https://www.clausio.ai/privacy-policy)

• Any supplemental terms presented at time of purchase

• Any additional agreements you sign with us

constitute the entire agreement between you and Founderine Sdn. Bhd. regarding the Service and supersede all prior or contemporaneous agreements, communications, and understandings, whether oral or written.

26.3 No Waiver Our failure or delay in enforcing any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by authorized representatives.

26.4 Assignment

• You may not assign, transfer, or delegate these Terms or your rights without our prior written consent

• Any attempted assignment without consent is void

• We may freely assign, transfer, or delegate these Terms and our rights without restriction or notice

• These Terms bind and inure to the benefit of permitted successors and assigns

26.5 No Partnership These Terms do not create and shall not be construed as creating:

• A partnership, joint venture, or agency relationship

• An employer-employee relationship

• A franchise or distributorship

• Any fiduciary relationship

26.6 Third-Party Beneficiaries These Terms do not confer any rights on third parties. Only you and Founderine Sdn. Bhd. may enforce these Terms.

26.7 Survival The following provisions survive termination of these Terms:

• Payment obligations

• Intellectual property provisions

• Disclaimers of warranties

• Limitations of liability

• Indemnification

• Dispute resolution and governing law

• Any provisions that by their nature should survive

26.8 Force Majeure Neither party is liable for failure or delay in performance due to force majeure events beyond reasonable control. However, you remain obligated to pay all fees.

26.9 Interpretation

• Headings are for convenience only and do not affect interpretation

• "Including" means "including but not limited to"

• Singular includes plural and vice versa

• "Or" is not exclusive

• Examples are illustrative, not exhaustive

26.10 Language These Terms are written in English. In the event of any conflict between an English version and a translated version, the English version shall prevail and control.

26.11 Updates and Modifications We may update these Terms at any time by:

• Posting revised Terms on the Service

• Sending email notification

• Providing prominent notice on the Service

Material changes take effect 30 days after notice. Your continued use after the effective date constitutes acceptance. If you do not agree to changes, you must stop using the Service and cancel your subscription.

26.12 Counterparts If these Terms are executed as a written agreement, they may be executed in counterparts, each of which is deemed an original.

27. DOCUMENT LIFECYCLE FEATURES AND SERVICES

27.1 Service Scope The Service may include various features for contract lifecycle management, which may be added, modified, or removed at our discretion. Current and future features may include, but are not limited to:

• AI-assisted contract drafting and generation

• Document editing and revision tools

• Version control and change tracking

• Document storage and organization

• Collaboration and sharing capabilities

• Electronic signature integration or functionality

• Contract monitoring, alerts, and reminders

• Compliance tracking and deadline management

• Contract analytics and reporting

• Template libraries and clause databases

• Document export and integration capabilities

• Contract renewal and amendment tools

NOT ALL FEATURES ARE CURRENTLY AVAILABLE. Features may be introduced, modified, or discontinued at any time without notice. We have no obligation to implement any specific feature or maintain any existing feature.

27.2 No Lifecycle Management Responsibility Regardless of which features are available, the Service is a TOOL only. We are NOT responsible for:

• Contract execution, legal validity, or enforceability

• Contract performance, compliance, or obligation fulfillment

• Meeting deadlines, renewals, or termination dates

• Ensuring signatures are legally valid or binding

• Backup, preservation, or long-term storage of executed contracts

• Contract enforcement or dispute resolution between parties

• Legal consequences of missed obligations or deadlines

• Accuracy of any analytics, insights, or reporting

27.3 User Responsibility Throughout Lifecycle You are solely and exclusively responsible for:

• Proper execution of contracts (signatures, witnesses, notarization as required by law)

• Ensuring contracts are legally valid and enforceable in your jurisdiction

• Secure long-term storage and backup of all executed agreements

• Compliance with all contract obligations and deadlines

• Monitoring renewals, expirations, terminations, and amendments

• Maintaining your own independent record-keeping system

• Verifying accuracy of any platform-generated alerts, reminders, or analytics

• Taking appropriate action on contract obligations

DO NOT RELY ON THE SERVICE AS YOUR SOLE SYSTEM FOR CONTRACT MANAGEMENT, COMPLIANCE, OR RECORD-KEEPING.

28. COLLABORATION, SHARING, AND THIRD-PARTY ACCESS

28.1 Sharing Features (If Available) The Service may allow you to share documents, collaborate with others, or provide access to third parties. If such features become available:

• You grant us permission to facilitate sharing as directed by you

• You are solely responsible for controlling access and permissions

• You must ensure you have authority to share the information

• You must not share confidential information without proper authorization

• You are responsible for all actions taken by those you grant access to

28.2 No Third-Party Rights or Obligations

• These Terms create no rights, obligations, or protections for third parties

• Third parties who access shared documents are not covered by these Terms

• We have no relationship with or duty to third parties you share with

• We are not liable for how third parties use, misuse, or disclose shared content

28.3 Third-Party Conduct You are solely responsible for:

• Selecting who to share documents with

• Third-party compliance with confidentiality obligations

• Third-party misuse of shared information

• Any legal disputes with third parties regarding shared contracts

• Informing third parties that documents are AI-generated and require legal review

28.4 Indemnification for Third-Party Claims You agree to indemnify us for any claims, damages, or losses arising from:

• Your sharing of documents with third parties

• Third-party use or misuse of shared content

• Third-party claims regarding shared contracts

• Disputes between you and collaborators or counterparties

• Any breach of confidentiality resulting from sharing

28.5 Guest or Temporary Access If we offer guest access or temporary user accounts:

• You are responsible for all guest activity

• You must ensure guests understand Terms limitations

• You must inform guests that content is AI-generated

• Guest access may be terminated at any time

• No refunds or compensation for guest access termination

29. ELECTRONIC SIGNATURES AND CONTRACT EXECUTION

29.1 E-Signature Functionality (If Available) The Service may include or integrate with electronic signature capabilities. If such features are available:

Digital Signature Act 1997 Compliance:

• We make reasonable efforts to comply with Malaysia's Digital Signature Act 1997

• However, YOU are responsible for ensuring e-signatures meet legal requirements in your jurisdiction

• Legal validity of e-signatures varies by jurisdiction, document type, and circumstances

• Some documents may require wet signatures, notarization, or witness signatures regardless of e-signature availability

29.2 No Guarantee of Legal Validity WE DO NOT WARRANT OR GUARANTEE THAT:

• Electronic signatures created through the Service are legally valid or enforceable

• E-signatures comply with requirements in your specific jurisdiction

• E-signatures meet requirements for specific document types (real estate, wills, powers of attorney, etc.)

• Third parties will accept e-signatures as valid

• Courts will enforce electronically signed contracts

• E-signature features comply with all applicable e-signature laws globally

29.3 User Responsibility for Signature Validity You are solely responsible for:

• Determining whether e-signatures are legally acceptable for your purposes

• Verifying signer identity and authority

• Ensuring compliance with applicable e-signature laws

• Obtaining wet signatures, notarization, or witnesses when required by law

• Maintaining evidence of signature validity (audit trails, consent records, etc.)

• Consulting legal counsel about signature requirements

29.4 Third-Party E-Signature Integrations If we integrate with third-party e-signature services (DocuSign, HelloSign, Adobe Sign, etc.):

• Third-party terms of service apply

• We are not liable for third-party service failures or errors

• Third-party signature validity is subject to their platform capabilities

• We do not control or guarantee third-party signature legal validity

• Integration availability may change without notice

29.5 Signature Audit Trails and Evidence If we provide signature audit trails or evidence of execution:

• These are provided AS IS without warranty of completeness or legal sufficiency

• We do not guarantee audit trails will be admissible as evidence in court

• You should maintain independent records of contract execution

• Audit trails may be deleted after account termination per our data retention policy

29.6 No Legal Advice on Execution Requirements We do not provide legal advice about:

• Whether documents require wet signatures vs. e-signatures

• Witness or notarization requirements

• Jurisdictional signature laws

• Contract execution formalities

ALWAYS CONSULT LEGAL COUNSEL ABOUT PROPER CONTRACT EXECUTION REQUIREMENTS.

29.7 Disclaimer for Execution Features TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We are not liable for invalid or unenforceable signatures

• We are not liable if contracts are deemed improperly executed

• We are not liable for disputes regarding signature validity

• We are not liable for failure to meet execution formalities

• We are not liable if e-signatures are rejected by courts or third parties

30. VERSION CONTROL, DOCUMENT HISTORY, AND AUDIT TRAILS

30.1 Version Control Features (If Available) The Service may provide version control, revision history, or audit trails. If available:

• These features are provided AS IS without warranty

• We do not guarantee complete or accurate version histories

• Version histories may have gaps, errors, or omissions

• We may limit the number of versions retained

• Old versions may be automatically deleted based on storage policies

30.2 No Guarantee of Completeness We do not warrant that version control will:

• Capture every change made to documents

• Accurately attribute changes to specific users

• Preserve all historical versions indefinitely

• Provide legally sufficient audit trails for regulatory compliance

• Meet specific industry or regulatory audit requirements

30.3 User Responsibility for Version Management You are solely responsible for:

• Maintaining your own backup copies of all document versions

• Tracking important changes independently

• Creating your own audit trails if required for compliance

• Not relying exclusively on platform version control

• Verifying accuracy of version histories before relying on them

30.4 Data Retention for Versions

• Historical versions are subject to our data retention policy

• Versions may be deleted after account termination (90 days)

• We may impose storage limits that require deletion of old versions

• We have no obligation to retain versions beyond stated retention periods

31. CONTRACT MONITORING, ALERTS, AND DEADLINE TRACKING

31.1 Monitoring Features (If Available) The Service may offer contract monitoring, deadline alerts, renewal reminders, or obligation tracking. If such features are available:

CRITICAL DISCLAIMER: THESE ARE CONVENIENCE FEATURES ONLY.

31.2 No Liability for Missed Obligations WE ARE NOT RESPONSIBLE IF:

• Alerts fail to send or are not received

• Reminders are inaccurate, late, or missing

• You miss contract deadlines, renewals, or obligations

• Technical failures prevent alert delivery

• Notifications are filtered as spam

• You fail to configure alerts properly

• Alert features are discontinued

• Service outages prevent notifications

31.3 Not a Professional Monitoring Service

• We are not a professional contract management or compliance service

• Monitoring features are automated and may contain errors

• We do not manually review your contracts or obligations

• We have no duty to ensure you meet contractual obligations

• We cannot interpret complex contractual provisions

31.4 User Responsibility for Compliance You are solely responsible for:

• Setting up and configuring alerts properly

• Maintaining independent tracking systems for critical deadlines

• Monitoring your own contract obligations

• Taking timely action on obligations and deadlines

• Verifying accuracy of platform-generated alerts

• Not relying solely on platform alerts for critical matters

31.5 AI-Generated Obligation Analysis If we use AI to identify obligations or deadlines:

• AI may misinterpret contract language

• AI may miss important obligations or dates

• AI may generate false or inaccurate alerts

• AI cannot understand business context or intent

• You must independently verify all AI-identified obligations

YOU ASSUME ALL RISK FOR MISSED DEADLINES AND OBLIGATIONS, REGARDLESS OF WHETHER ALERTS WERE PROVIDED.

32. CONTRACT ANALYTICS, REPORTING, AND AI INSIGHTS

32.1 Analytics Features (If Available) The Service may provide contract analytics, AI-powered insights, risk scoring, or reporting features. If available:

ALL ANALYTICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ACCURACY.

32.2 No Warranty of Analytical Accuracy We do not warrant that analytics or insights are:

• Accurate, complete, or reliable

• Based on correct interpretation of contracts

• Appropriate for your specific business context

• Compliant with industry standards or best practices

• Free from errors, omissions, or AI hallucinations

32.3 AI Analysis Limitations AI-powered analytics may:

• Misinterpret contract language or legal terminology

• Miss important clauses, risks, or obligations

• Generate false insights or incorrect risk assessments

• Fail to understand business context or industry norms

• Exhibit biases from training data

• Produce inconsistent results for similar contracts

32.4 Not Professional Risk Assessment

• Analytics features do not constitute professional legal, financial, or risk analysis

• AI insights are not a substitute for professional review by qualified experts

• We are not providing consulting, advisory, or professional services

• Risk scores or assessments have no validated predictive value

32.5 User Responsibility You are solely responsible for:

• Verifying accuracy of all analytics and insights

• Obtaining professional analysis for important decisions

• Not relying solely on AI-generated analytics

• Understanding limitations of automated analysis

• Independently assessing contract risks and opportunities

32.6 No Liability for Analytical Errors We are not liable for:

• Decisions based on inaccurate analytics

• Losses from incorrect risk assessments

• Missed risks or opportunities not identified by AI

• Business decisions based on platform insights

• Contractual disputes arising from reliance on analytics

33. DOCUMENT STORAGE, BACKUP, AND DATA RETENTION

33.1 Storage Capabilities The Service may provide cloud storage for contracts and documents. Storage is subject to the following limitations:

33.2 No Guarantee of Permanent Storage

• We do not guarantee permanent or indefinite document storage

• Storage is provided during active subscription only

• Documents may be deleted after account termination (90 days as specified in Section 11.5)

• We may impose storage limits that require deletion of older documents

• Storage capacity may change without notice

33.3 No Backup Service

• WE ARE NOT A BACKUP OR ARCHIVAL SERVICE

• Platform storage is not intended as a backup solution

• We do not guarantee protection against data loss

• Technical failures may result in data corruption or loss

• We have no obligation to maintain backups of your documents

33.4 User Responsibility for Backup YOU MUST:

• Maintain your own independent backup copies of all important documents

• Download and securely store executed contracts outside the platform

• Not rely on the Service as your sole document repository

• Regularly export and backup your data

• Assume full risk of data loss

33.5 Data Loss Scenarios Data may be lost due to:

• Technical failures, bugs, or system errors

• Cyberattacks, hacking, or security breaches

• Account termination or suspension

• Service discontinuation

• Force majeure events

• Human error (yours or ours)

• Third-party service failures (cloud providers, etc.)

WE ARE NOT LIABLE FOR ANY DATA LOSS, REGARDLESS OF CAUSE.

33.6 Export and Portability

• You may export documents in available formats (PDF, DOCX, etc.)

• Export functionality may be limited or unavailable

• We do not guarantee export formats will preserve all formatting or metadata

• Bulk export features may be limited or unavailable

• Export capabilities may change without notice

33.7 Encryption and Security

• We implement reasonable security measures for stored documents

• However, no system is completely secure

• We do not guarantee protection against unauthorized access

• You assume all risk for data security

• You should not store highly sensitive or confidential information without additional safeguards

34. TEMPLATE LIBRARIES AND CLAUSE DATABASES

34.1 Template Availability The Service may provide access to contract templates, clause libraries, or sample documents. If available:

34.2 Templates Are General Purpose Only

• Templates are generic and may not be suitable for your specific needs

• Templates may not comply with laws in your jurisdiction

• Templates may be outdated or contain errors

• Templates are not tailored to your business circumstances

• Templates may not reflect current legal best practices

34.3 No Legal Review of Templates

• Templates are not reviewed by attorneys unless explicitly stated

• We do not verify legal sufficiency or enforceability of templates

• Templates may contain provisions that are unenforceable in your jurisdiction

• Templates may omit important provisions for your situation

34.4 User Responsibility You must:

• Have all templates reviewed by qualified legal counsel before use

• Customize templates for your specific needs

• Verify legal compliance in your jurisdiction

• Not use templates without professional legal review

• Understand that templates are starting points only, not final documents

34.5 Intellectual Property in Templates

• Templates and clause libraries are our proprietary intellectual property

• You may use templates to create contracts during your subscription

• You may not redistribute, resell, or share templates outside the Service

• You may not create competing template products using our templates

• License to use templates terminates when subscription ends

34.6 No Warranty for Template Quality We do not warrant that templates are:

• Error-free or complete

• Suitable for any particular purpose

• Compliant with applicable laws

• Reflect current legal standards

• Appropriate for your industry or use case

35. API ACCESS AND INTEGRATIONS

35.1 API Availability (If Offered) We may provide API access or integration capabilities. If available:

• API access is subject to separate API Terms of Service

• API availability and functionality may change without notice

• We may impose rate limits, usage restrictions, or additional fees

• API access may be restricted or revoked at any time

35.2 Third-Party Integrations If the Service integrates with third-party platforms:

• Third-party terms of service apply

• We are not liable for third-party service failures

• Integrations may break or stop working without notice

• We do not control third-party platforms or their changes

• Data shared with third parties is subject to their privacy policies

35.3 No Warranty for Integrations

• Integrations are provided AS IS

• We do not guarantee compatibility with third-party services

• Integration failures may cause data loss or service disruption

• We are not liable for damages from integration failures

36. FEATURE AVAILABILITY AND CHANGES

36.1 No Guarantee of Feature Availability

• Features described in these Terms may not be currently available

• We have no obligation to implement any specific feature

• Features may be added, modified, or removed at any time without notice

• Feature availability may vary by subscription tier

• Some features may require additional fees

36.2 No Compensation for Feature Changes

• You are not entitled to refunds or credits if features are removed or modified

• Subscription fees remain due regardless of feature changes

• Your sole remedy for unsatisfactory feature changes is to cancel your subscription

36.3 Beta Features

• Some features may be offered as "beta" or "experimental"

• Beta features may be unstable, incomplete, or unreliable

• Beta features may be discontinued without notice

• We make no warranties for beta features

• Use beta features at your own risk

37. CONTACT INFORMATION

For all questions, concerns, or communications regarding these Terms or the Service:

Founderine Sdn. Bhd.
Company No. 202501007621

Principal Office:
No. 25A, Tingkat 1, Jalan Stesen,
41000 Klang, Malaysia

Registered Office:
7-2, Plaza Danau 2, Jalan 2/109f,
Taman Danau Desa,
58100 Kuala Lumpur, Malaysia

Email Contacts:
All inquiries: legal@clausio.ai

Response Times:

• General support: 48-72 business hours

• Urgent technical issues: 24-48 business hours

• Legal and billing matters: 5-7 business days

• Appeals: 15 business days

By using the Clausio platform, you acknowledge that you have read, understood, and agree to be bound by this Terms of Service.